Thing 17 - ELM

Use this pretty much every day when I work on the reference desk. Especially NetLibrary, which I've helped folks out with a lot. So, not sure what to say here. ELM is a vital part of Minnesota library service -- can't imagine how we could help out some folks like we do.

Only one minor thing to report : I like EBSCO better than ProQuest. I just don't feel that ProQuest is all that user friendly -- I've helped patrons on both, and even sometimes I get confused when using ProQuest. I prefer EBSCO. Just a minor report ...